Review Scout Refund Policy

Last updated: June 2, 2026

This refund policy applies to Review Scout Pro purchases when paid checkout links are enabled.

Refund Window

If Review Scout Pro does not work for your intended ecommerce research workflow, contact support within 7 days of purchase.

Eligible Refunds

Refunds may be approved when:

• The license key cannot be activated.
• A payment was duplicated by mistake.
• The paid features are materially unavailable.
• You contacted support within the refund window and provided the purchase email or order ID.

Non-Refundable Cases

Refunds may be declined when:

• The refund request is outside the refund window.
• The license was shared, abused, resold, or used fraudulently.
• The issue is caused by unsupported websites or pages outside Review Scout's stated scope.
• A chargeback, dispute, or payment-provider fraud review is already active.

Payment Provider Timing

Approved refunds are processed through the third-party checkout provider used for the purchase. Bank, card, Alipay, WeChat Pay, or payment-provider processing times may vary.

Contact

For refund requests, contact support with your purchase email, order ID, and a short description of the issue.